Refund policy

:root { --brand-color: #B3190C; --secondary-color: #e74c3c; --light-bg-color: #f8f9fa; --text-color: #333; --subtext-color: #666; } .halo-text-format { font-family: Arial, sans-serif; color: var(--text-color); max-width: 800px; margin: 0 auto; padding: 20px; letter-spacing: 0.2px; } .halo-text-format h2 { border-bottom: 2px solid var(--text-color); padding-bottom: 8px; font-size: 24px; letter-spacing: 0.5px; } .halo-text-format h3 { font-weight: 700; font-size: 20px; letter-spacing: 0.3px; } .halo-text-format h3.color-highlight { color: var(--secondary-color); } .halo-text-format p { margin: 12px 0; line-height: 1.6; letter-spacing: 0.2px; } .halo-text-format ul, .halo-text-format ol { margin: 10px 0; } .halo-text-format ol.process-steps { list-style: decimal; margin-left: 20px; } .halo-text-format ul.no-bullet { list-style: none; padding-left: 20px; } .halo-text-format .light-bg { background: var(--light-bg-color); padding: 15px; margin: 20px 0; } .halo-text-format .subtext { font-size: 0.9em; color: var(--subtext-color); } .halo-text-format .contact-link { color: var(--brand-color); text-decoration: none; display: flex; align-items: center; margin-bottom: 10px; letter-spacing: 0.3px; } .halo-text-format .contact-link i { margin-right: 8px; color: #000; } .halo-text-format .contact-link:hover { text-decoration: underline; } .halo-text-format h3.custom-color { color: var(--brand-color); }

Returns & Exchanges

Key Policy Terms

✓ 14-Day Window from delivery date for returns/exchanges
✓ Items must be unused, in original condition with tags attached
✓ Original packaging and accessories required for full refund

Return Process

  1. Log into your account → "Complete Orders"
  2. Select item(s) → Click Request Return/Exchange
  3. Print prepaid label (if eligible) → Ship within 7 days
  4. Track status via confirmation email

Refund Timeline

  • ● Warehouse processing: 3 - 5 business days
  • ● Payment refunded: 1 - 3 business days
  • ● Bank processing: 5 - 7 business days (varies)

⚠️ Returns received after 14 days will be subject to store credit only

Exchange Policy

• Exchange requests accepted for:
 ▸ Incorrect size/color
 ▸ Defective merchandise
• Exchange items must be in stock at time of request
• Free exchange shipping for orders ≥ $38

Exclusions

• Final sale items (marked 🔴)
• Personalized/custom products
• Opened health & beauty items
• Gift cards/vouchers

Contact Us

Include your order number and reason for return/exchange